My client says the invoice has already been paid

It is not unusual for a payment to take one or two banking days to appear in our system after your client makes it.
If the payment is still not visible after that, follow the steps below.

Check that the payment details are correct

1. Check that the client used the correct Bankgiro number shown on the invoice. WorkNode uses two different Bankgiro numbers.
2. Check that the invoice number or OCR reference was entered correctly when payment was made.
   If your client paid the wrong Bankgiro number, we need proof of payment clearly showing the payment details.
3. If the payment was made correctly, follow the applicable option below.

For Swedish companies with an invoice in SEK:

1. Log in using the invoice QR code or click the blue link, then use the code shown on the invoice.
   
2. Click "I have already paid" and follow the instructions.

You can also contact Fortnox by emailing minfaktura@fortnox.se or calling Fortnox support on 0470-78 50 00.

PLEASE NOTE: Payment is made to our partner Fortnox, Bankgiro 5020-7042.

Companies outside Sweden or invoices in a currency other than SEK:
- Ask your client to email proof of payment to support@worknode.se.
Payment is made to WorkNode Freelance AB.
Bankgiro: 5001-2640
IBAN: SE39 5000 0000 0580 1100 0497