PAYMENT PROBLEMS
When the client does not pay.
A late invoice and a disputed invoice are different situations. Contact WorkNode early so the correct process can begin.
01 · LATE PAYMENT
The invoice is late
WorkNode monitors payment. The process is a notice after 2 days, a reminder invoice after 7 days, a debt collection demand after 15 days, and the option to proceed to the Swedish Enforcement Authority after 35 days.
Debt collection demands are sent through Fortnox at no cost to you as a WorkNode customer. The process does not apply to invoices outside Sweden or invoices in a currency other than SEK.
| Time | Action |
|---|---|
| 2 days | The client receives notice that payment is missing. |
| 7 days | A reminder invoice is sent with a fee and default interest. |
| 15 days | A debt collection demand is sent through Fortnox. |
| 35 days | You may choose to take the invoice to the Swedish Enforcement Authority. |
02 · DISPUTE
The client disputes the invoice
A dispute means the client objects to all or part of the claim. WorkNode reviews both parties’ accounts and attempts to mediate.
- written order or agreement
- description of the delivery and messages about changes
- approval, time reports or other delivery evidence
- the client’s written objection
03 · PREVENTION
Reduce the risk before work begins
- confirm the assignment, price and payment terms in writing
- describe what is included and how changes are handled
- check the client’s billing address and reference requirements
- retain approvals, time reports and delivery evidence
FREQUENTLY ASKED QUESTIONS
Common questions about debt collection and disputes
- Does a debt collection demand cost me anything?
No. WorkNode’s collection demands are handled through Fortnox at no cost to you as a WorkNode customer.
- What should I do in a dispute?
Email support@worknode.se with an account and relevant evidence. WorkNode reviews both parties’ accounts and attempts to mediate.
Has the client failed to pay?
Contact support early with the invoice number and relevant evidence.