When an invoice is disputed, your client believes that the invoice is incorrect in some way. The reason is always stated when the invoice is disputed.
Your first step should always be to contact your client and start a dialogue about what needs to be done or whether a misunderstanding has occurred.
Once the invoice has been disputed, our handling of it is paused until one of the following occurs:
- The invoice recipient tells us to resume handling the invoice.
- You credit the invoice.
- The invoice is paid in full, meaning the recipient withdraws the dispute.
We receive a legal ruling that the invoice must be paid.
If you have questions about a disputed invoice, contact support@worknode.se.