If you have received an invoice that you believe is incorrect, you should dispute it so that it is paused until further notice.
Before proceeding, we strongly recommend contacting the person who issued the invoice. This person is identified as "Our reference" on the invoice.
You can always email support@worknode.se for more information about who issued the invoice.
Follow these steps to dispute the invoice and pause it while it is investigated.
- Scan the QR code on the invoice or click the inbox.fortnox.se link, which looks like the one in this image.
- Log in with BankID or the code shown next to the QR code on the invoice. Please note that each invoice has a unique code.
- Scroll down until you see "Dispute invoice" and click it to begin the process.
If your invoice has no QR code and code, email your dispute to support@worknode.se and specify why the invoice is disputed.