Reminders, debt collection and disputes
If your customer does not pay your invoice on time, we will remind your customer so that you get paid.
2 days after the due date, we will send a notice to your customer to tell them that we have not received the payment.
7 days after the due date, we will send you a reminder invoice with a reminder fee and penalty interest.
15 Days after the due date, we will send you a demand for payment of your invoice.
35 days after the due date, you will be given the option of taking your invoice to the debt collection agency for collection.
For invoices sent outside Sweden or in a currency other than SEK, we can unfortunately never send collection demands or collect your invoice.
To read more about debt collection and debt recovery click here
Our collection demands go out through our partner Fortnox and are always free of charge for you as a Worknode customer.
If a dispute arises between the supplier and the client, Worknode will look at both sides' statements and then try to mediate and find a good solution for both parties. If a solution cannot be reached, a legal process will need to be initiated and Worknode will then give instructions on how the parties should proceed.
In the event of a dispute, an email must be sent to support@worknode.se with an account of what has happened. If a payment has not been made before the deadline, a payment reminder is automatically sent out, then a collection demand and then a final notice letter. Collection is not something that you as an invoicing customer should have to work with.